Answering Services
Approved greeting, caller identification, call screening, message taking, transfer, overflow and after-hours coverage.
Start with answering services, then expand into additional staff assistance and maintenance request workflows as your business grows.
Approved greeting, caller identification, call screening, message taking, transfer, overflow and after-hours coverage.
Scheduling assistance, consultation requests, customer questions, status updates and approved follow-up.
Location and unit intake, issue details, urgency classification, ticket creation and escalation.
Calls are handled through client-approved scripts and workflows. Requests are recorded and routed to the right contact, with follow-up tracked when included in scope.
VVC does not authorize repairs, dispatch vendors, or provide licensed advice without the required client authority.
$1.50/min overage
$2.00/min overage
$2.50/min overage
Standard plans use shared staffing. Dedicated staffing or dedicated schedules are quoted separately. Final coverage and service scope are confirmed during consultation.